Author: Sergio Bogazzi | September 23, 2011 | In: Effectiveness
Some food for thought on product or service quality. Deming defined it in relation to the value offered to the customer. Drucker had a similar customer-centric view when he said "Quality is not what the supplier put in, but what the customer gets out...
Author: Sergio Bogazzi | September 3, 2010 | In: Effectiveness
While past performance does not guarantee future results in the financial markets, when hiring knowledge workers, this same heuristic does not apply. A knowledge worker's past performance indicates the recurring professional behaviors that enable him or...
Author: Sergio Bogazzi | June 17, 2010 | In: Effectiveness
A few years ago, I was part of a software development group stressed by a combination of challenges. The first was our ability to quickly assemble small effective teams to take on an increasing amount of short term consulting assignments. The second...
Author: Sergio Bogazzi | June 1, 2010 | In: Technology
Join me starting Monday, June 5, 2010 as I start a week of live blogging from Railsconf in Baltimore Maryland. Click to see the previous day blogs: Monday, June 7, 2010 Tuesday, June 8, 2010 Wednesday, June 9, 2010 Thursday, June 10, 2010 All...
Author: Sergio Bogazzi | May 12, 2010 | In: Effectiveness
This is the final part to my series on the Entrepreneurial Sprit, where I present the characteristics of the perceived struggle driving the success of today's internet entrepreneurs. I recommend you read parts one and two if you haven't already. As...