Quality

Author: Sergio Bogazzi | September 23, 2011 | In: Effectiveness

Some food for thought on product or service quality.  Deming defined it in relation to the value offered to the customer. Drucker had a similar customer-centric view when he said  "Quality is not what the supplier put in, but what the customer gets out...

Recent posts

Social Skills

Author: Sergio Bogazzi | March 20, 2011 | In: Technology

LinkedIn recently introduced a "whole new way to understand the landscape of skills & expertise, who has them, and how it's changing over time."   So essentially they have created a social network around knowledge worker skills.  Although the site...

Manager != Leader

Author: Sergio Bogazzi | March 13, 2011 | In: Effectiveness

All too often we see knowledge workers, media and other professionals confusing the role of a leader with that of a manager. Peter Drucker spelled it out clearly for us - leadership is about 'doing the right things', in other words about being effective. ...

Technology of Doing

Author: Sergio Bogazzi | January 8, 2011 | In: Agile, Effectiveness

Over the course of the past twenty years or so, the software development community has created or sought axioms, metaphors, techniques, approaches, analogies, processes and other practices (sometimes borrowing them from automobile manufacturing) that...

Boosting Effectiveness

Author: Sergio Bogazzi | November 14, 2010 | In: Effectiveness

Remember the "Computers are Everywhere" slogan from this vintage 80's cartoon commercial?  It appeared on broadcast television during Saturday mornings as a way to educate young audiences to the newfound efficiencies computers were bringing to all...