Archive for the ‘Effectiveness’ Category

Quality

September 23, 2011 | In: Effectiveness

Some food for thought on product or service quality.  Deming defined it in relation to the value offered to the customer. Drucker had a similar customer-centric view when he said  "Quality is not what the supplier put in, but what the customer gets out...

“Slip the Jab”

April 17, 2011 | In: Effectiveness

Fan's of Sylvester Stallone's Rocky series may recognize the expression "Slip the Jab".  During the fifth sequel, Stallone's character, Rocky Balboa, returns to his Philadelphia origins, and location of the gym willed to his son by his late trainer...

How vs. Why

April 12, 2011 | In: Effectiveness

Here is an interesting parallel between the Data, Information, Knowledge, Wisdom pyramid and the knowledge worker roles and responsibilities defined by Peter Drucker.  Depending on what you read, there exists a tendency to refer to Knowledge as "doing...

Best (mal)Practices?

March 26, 2011 | In: Effectiveness

What if I tried to sell you on the notion of "best practices" as just a bunch of superfluous hogwash?  You know, the kind of waste another best practice - Lean's "Eliminate Waste" principle, attempts to eradicate.  I'd try hard to convince you of the...