Some food for thought on product or service quality. Deming defined it in relation to the value offered to the customer. Drucker had a similar customer-centric view when he said "Quality is not what the supplier put in, but what the customer gets out...
Fan's of Sylvester Stallone's Rocky series may recognize the expression "Slip the Jab". During the fifth sequel, Stallone's character, Rocky Balboa, returns to his Philadelphia origins, and location of the gym willed to his son by his late trainer...
Here is an interesting parallel between the Data, Information, Knowledge, Wisdom pyramid and the knowledge worker roles and responsibilities defined by Peter Drucker. Depending on what you read, there exists a tendency to refer to Knowledge as "doing...
What if I tried to sell you on the notion of "best practices" as just a bunch of superfluous hogwash? You know, the kind of waste another best practice - Lean's "Eliminate Waste" principle, attempts to eradicate. I'd try hard to convince you of the...