Author: Sergio Bogazzi | September 23, 2011 | In: Effectiveness
Some food for thought on product or service quality. Deming defined it in relation to the value offered to the customer. Drucker had a similar customer-centric view when he said "Quality is not what the supplier put in, but what the customer gets out...
Author: Sergio Bogazzi | May 28, 2011 | In: Agile
A few years ago I would have had difficulty mentioning failure and Agile software development in the same breadth. On the heals of the ever popular manifesto and effective practices such as XP and Scrum, Agile adoption grew, and the more it grew, the more...
Author: Sergio Bogazzi | April 17, 2011 | In: Effectiveness
Fan's of Sylvester Stallone's Rocky series may recognize the expression "Slip the Jab". During the fifth sequel, Stallone's character, Rocky Balboa, returns to his Philadelphia origins, and location of the gym willed to his son by his late trainer...
Author: Sergio Bogazzi | April 12, 2011 | In: Effectiveness
Here is an interesting parallel between the Data, Information, Knowledge, Wisdom pyramid and the knowledge worker roles and responsibilities defined by Peter Drucker. Depending on what you read, there exists a tendency to refer to Knowledge as "doing...
Author: Sergio Bogazzi | March 26, 2011 | In: Effectiveness
What if I tried to sell you on the notion of "best practices" as just a bunch of superfluous hogwash? You know, the kind of waste another best practice - Lean's "Eliminate Waste" principle, attempts to eradicate. I'd try hard to convince you of the...